We offer FREE standard shipping for domestic orders over $150.
A flat rate of $10 will be charged for standard shipping on domestic orders under $150.
USPS First Class is also available for domestic orders weighing less than 13 ounces (no tracking, no insurance).
Orders are processed on weekdays (Monday - Friday, excluding holidays) and most packages ship from our warehouse in San Francisco, CA within 2 business days from the time your order is placed, pending credit card approval.
Most orders will arrive 5-9 business days after your order is placed (orders shipped to a military address may take up to 2-6 weeks for delivery).
Normal expedited shipping schedule
|Order placed before 12:00 PM PT
||UPS 2nd Day
||UPS Next Day
Orders placed after 12:00 PM PT or placed during a holiday may be delayed by 1 business day. The cost of expedited shipping is calculated separately for each individual order, and is based on destination and package weight.
We are proud to ship to many countries around the world. For a shipping quote please shop on our website as usual. Once all items you wish to purchase are added to your order you may proceed to checkout and enter all required information. The system will provide you with a shipping quote based on your exact contents of your order and your shipping address. Shipping quotes may differ based on shipping carrier and method chosen.
We ask that you look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments and encourage you to contact your local customs bureau for more information. Additionally, please be mindful of any commodity specific import regulations or restrictions that might affect your shipment.
Frequently Asked Questions
Q: What is standard shipping?
Q: How can I track my shipment?
A: Our default method for standard shipping on domestic orders is UPS Ground. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority unless the order qualifies for USPS First Class.
Q: My delivery did not arrive as scheduled. What should I do?
A: Your shipping tracking number is included in the Order Fulfillment confirmation that is emailed to you the same day your order ships from our warehouse. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "See Orders" then click the date of the corresponding Item Fulfillment, and your tracking number will be displayed. Please note, you can only do this if your order was placed while logged into your customer account. If you checked out as a guest when placing your order this option is not available.
Q: I need to cancel or change my order but have already received an order fulfillment email. Is it already too late?
A: Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated as early as 1 business day after the scheduled delivery date and are usually resolved within 8 business days (international orders may take additional time).
Orders sent via USPS (First Class excluded) are tracked by the US post office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy). You are also required to provide a signed letter before the claim can be initiated.
A: Unfortunately we are unable to cancel or change your order once it has been fulfilled. When you receive the delivery you may return all unused items by following our simple returns procedure.
Occasionally, items may be assessed additional shipping costs due to weight, packaging size, and other factors. You will be contacted by us in the event that special handling is required.