- Add at least one item to your shopping bag and then proceed to checkout or click the “items in your bag” button on the top right corner of our website.
- During checkout, you can select shipping options, enter payment information, and specify billing and shipping addresses.
- You will be able to review your entire order before it’s final and make changes to the color, size, variation, or quantity of any item.
Order by phone:
- To order by phone, call us at 1-866-613-1386 (international customers, please call 1-415-318-8252).
- Our phone hours are Monday, Tuesday, Thursday and Friday 0900 - 1800 PT and Wednesday 1000 - 1800 PT.
After you place your order a sales order confirmation will immediately appear on your screen, including your order number. Within minutes you will also receive a sales order confirmation email. You can track the status of your order by clicking on "My Account" at the top of any page. From here, click "See Orders" and select the order you would like to track.
Please note, if you chose not to register on our website you will not be able to track the status of your order online. You may contact our Support team to check the status of your order.
When your order has ships from our warehouse you will receive a second email with tracking details. For more information on expected shipping time frames please see our Shipping Policy.
Change in your order status
Occasionally, unexpected errors cause us to oversell certain items. If we do not have an item you ordered in stock we will remove it from your order and notify you by email as soon as possible. All remaining items on your order that are in stock will continue to be shipped. If this is the case, we will not charge you for the out of stock item or any taxes or shipping associated with that item.
Our merchandise is not authorized for re-sale (unless by an authorized dealer). In order to enforce this policy, purchases are limited to five (5) units per style, per customer, at our discretion. However, there may be exceptions to this policy. Please contact us at 1-415-520-3123 to discuss your bulk ordering needs. Certain restrictions may apply.
Frequently Asked Questions
Q: Do you take back orders?
Q: Do you have a catalog?
A: No, we do not take back orders. Please contact our Support team for information on possible future restocks.
Q: Do you offer price adjustments if an item is marked down after my purchase?
A: We do not have a print catalog at this time, but all of our current merchandise can be found on our website. Because our inventory changes constantly, our website provides the most up to date and accurate reflection of what is actually in stock.
Q: I tried to check out and received an error notifying me that an item in my bag is sold out. What happened?
A: Yes. If a full priced item is marked down within 7 days of your original purchase please contact us within that time frame and we’ll be happy to refund the difference to your original form of payment. To be eligible for price adjustment the actual item must be marked down; promotional discounts do not qualify for price adjustment.
A: We are sorry you were unable to complete your order. Placing an item in your shopping bag does not guarantee your ability to purchase the item. You must successfully complete the entire checkout process, which includes our system issuing you a sales order number and obtaining a proper payment authorization. If the item is sold out before these two steps are complete you will receive an error message informing you that the item is no longer available, and that you should remove it from your bag.