Support

Orders

Please note, modifying orders after they have been placed is often not possible. If a change is necessary, please follow the steps here.

Returns

Instructions for requesting Return Authorizations can be found here.

Account and order history

Our online store moved to its current platform in June 2022, and accounts did not carry over. To access your account, go to the account registration page and sign up with the email you usually use with us; access is restored once you confirm the registration email we send to that address.

Orders placed on tripleaughtdesign.com from June 2022 onward appear in your account order history. Orders placed before then are still on file with us; email support@tripleaughtdesign.com from the address you used at checkout and we will send you the details.

Your account is tied to your email address, so an order placed with a different email belongs to a different account; log in with that email to see it. Orders placed as a guest are not attached to any account, and support can look those up for you as well.

Please include your Sales Order or Return Authorization number in the subject line or body of your email when inquiring about a specific transaction.